Privacy Policy

ARDIA NEXUS SDN BHD (Company Registration No.: 202201015173 (1460870-H))

Ardia Nexus Sdn Bhd is committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia (Act 709). This policy details our methods of collecting, using, disclosing, retaining, and securing your personal data in the context of commercial transactions.

1.0 Personal Data Collected and Source

• 1.1. Types of Personal Data: We collect both Obligatory (data mandatory for service delivery) and Voluntary (non-mandatory) personal data, which may include, but is not limited to:
  • Identity Data: Name, NRIC/Passport details, date of birth, age, occupation, and business registration details (SSM information).
  • Contact Data: Address, email address, telephone number.
  • Financial/Transaction Data: Income details (if relevant to service), billing details, transaction history, and credit history (collected via BillPlz for verification).
  • Technical Data: IP address, device information, operating system, browser type, and log information (server logs, search queries, etc.).
• 1.2. Sources of Collection: We obtain your data through various channels, including directly when you sign up, from our analysis of your usage, from third-party platforms essential for operations, and from publicly available sources (e.g., official SSM e-Info records).

2.0 Purpose of Processing (PDPA Compliance)

We process your personal data for purposes that are lawful and directly related to the commercial transaction between you and Ardia Nexus:

• 2.1. Service Provision: To provide, improve, and administer our Services, deliver custom solutions, and fulfill our contractual obligations to the Client.
• 2.2. Payment Management: To fulfill and manage your orders, payments, returns, and exchanges. Payment data (e.g., card numbers, security codes) is stored by our payment partner, BillPlz Sdn Bhd, not directly by Ardia Nexus.
• 2.3. Security and Fraud Prevention: To protect our Platforms, prevent or detect crime, and monitor against fraudulent activities in compliance with the Security Principle of the PDPA.
• 2.4. Communication: To respond to your inquiries, send administrative information, and provide customer support. Phone calls may be monitored or recorded for quality and security.
• 2.5. Legal Compliance: To comply with legal obligations, enforce our rights, and respond to legal requests from Malaysian authorities.

3.0 Disclosure and Sharing of Personal Data (Disclosure Principle)

We will only disclose your data to a third party or class of third parties under the following circumstances, in line with the Disclosure Principle:

• 3.1. With Explicit Consent: When you have provided your clear, explicit, and informed consent for a specific disclosure.
• 3.2. Operational Necessity: To our essential service providers, agents, or strategic partners who assist us in providing the Services, including:
  • BillPlz Sdn Bhd: For all payment processing.
  • Google Platform Cloud/APIs: For data hosting and cloud computing services.
  • Logistics Providers: For physical delivery of hardware components.
• 3.3. Legal Requirement: When the disclosure is required or authorized by law, court order, or necessary for the purpose of investigations.
• 3.4. Auditing/Compliance: To auditors, consultants, and legal advisors for the purpose of ensuring compliance and managing our business operations.

4.0 Your Rights as a Data Subject (Access and Correction Principle)

In compliance with the PDPA, you have the following rights:

• 4.1. Right to Access: You have the right to request access to your personal data held by us.
• 4.2. Right to Correction/Data Integrity: You have the right to request the correction of any of your personal data that is inaccurate, incomplete, misleading, or outdated. We will take reasonable steps to ensure your data is accurate and up-to-date (Data Integrity Principle).
• 4.3. Right to Withdraw Consent: You may withdraw your consent for us to process your personal data at any time. Withdrawal may result in the termination or degradation of certain Services if the data is obligatory.
• 4.4. Request Handling: We will respond to your access and correction requests within the timeframe stipulated by Malaysian law.

5.0 Data Security and Retention (Security and Retention Principles)

• 5.1. Security Measures: We implement physical, technical, and organizational security measures to protect your personal data against unauthorized access, use, alteration, or destruction (Security Principle), including Secure Sockets Layer (SSL) encryption on all web-based Platforms.
• 5.2. Data Retention: We will retain your personal data for such period as required by your relationship with us, necessary for our operational, legal, regulatory, tax, or accounting requirements (Retention Principle).

6.0 Use of Cookies and Tracking

• 6.1. We use cookies, HTML5 local storage, and application data caches to store visitor preferences, record session information, and improve the personalized service level, functionality, and speed of our Platforms.
• 6.2. By using our Services, you consent to the use of cookies and tracking technologies. You may configure your browser to reject cookies, but this may affect the functionality of the Platform.

7.0 Contact Information